Responsibilities
• Communicating with ESDs on a daily basis with regards to forecasting of materials for upcoming projects, variation orders and spares
• Manage order process and submit to CS on same day to reduce processing time
• Check customer orders for accuracy in terms of content and price. Ensure the relevant approvals are received prior to processing an order
• Provision of regular updates to ESDs during the order process with regards to SOA, delivery times etc.
• Managing all orders and quotations that have been created and processing on spreadsheet; keeping quotation/order register updated at all times
• Resolving customer queries and issues in a timely manner
• Communicating with CS team to ensure that orders are placed in a timely manner
• Liaising with customer’s forwarders to ensure goods are picked up and dispatched on time. Following up with customers to ensure completion of collections
• Updating SFDC in accordance with information gathered from sales and customers
• Ensuring 5S is applied in the working environment
• Coordination and managing MarCom budget and local activities
Skills Required
• Highly competent in MS Office applications – Word, Excel, Outlook etc.
• ERP experience – Oracle and/or SAP preferred
• Professional attitude
• Pro-active team member
• Highly customer focused
• “Can do” attitude
Competency description
• Professional Attitude
• Team player
• Excellent communication Skills
• Service Oriented
• Strong work ethic
• Prepared to learn
• Highly organised
• Pro-active
• Customer focused
• Strong administrative ability
• Service oriented
Education/Experience Requirements
• Minimum of a four year degree or relevant work experience
• At least three years’ experience within a a sales order processing/customer service environment preferably with an international company bringing products into the region
• Experience of logistics, import/export regulations and documentation, LCs and related documentation
• Fluency in English essential
