At Amazon we’re working to be the most customer-centric company. To get there, we need exceptionally talented, bright, and driven people. If you’d like to help us build the place to find and buy anything online, this is your chance to make history.
We are looking for a Human Resources Business Partner (m/f) in our Customer Servcie HR team in the Rabat Customer Service location.
The HR Business Partner is a full-time role primarily responsible and accountable for providing an operational, value-add and best in class HR service to the Rabat based Customer Support teams as well as driving and implementing strategic HR programs and initiatives. The HR Business Partner reports into the HR Manager of the site.
Job Responsibilities
- Act as a consultant to the Amazon Management Team and provide input on the HR implications of business decisions and plans
- Coach and mentor leaders within the Rabat CS organization
- Implement initiatives to drive and maintain a culture of excellent employee relations and communications to build up a “Great Place to work”
- Develop new innovative shift models and create flexible working time models
- Develop and implement HR processes and structures
- Focus on continuous improvement and share best practice with other Customer Support HR organizations as appropriate and co-ordination with e.g. Finance and Payroll
- Collaborate with HR Partners from Stock and Compensation & Benefit teams
- Drive key HR projects in people development, performance, employee engagement, recruiting & staffing
- Liaise with other business departments on site
Basic Qualifications
BASIC QUALIFICATIONS
- Bachelors’ degree in business, HR, or related field is required
- 3+ years HR experience in Human Resources within an international fasted paced customer driven environment preferably working with client groups in an operations setting.
- Fluent English, Arabic and French skills are essential
- Very good expertise in Moroccan labor law
- Demonstrate ability to motivate others and influence work behaviors
- Proven ability to prioritize, meet deadlines, make best use of limited resources
- Decision Making/Complex Problem Solving- proactively gathers the right data from appropriate sources; conducts root cause analysis; refers to long term plans and goals; acts decisively, promptly and confidently; complex analysis
- High dependability – be there to support the business
- Possesses intellectual curiosity; brings insight into the team/business, especially in a multicultural and multi-location environment
- Negotiation and influencing skills; able to listen to and persuade others based on sound logic
- Proven presentation and communication skills
- Affinity to online communication tools (emails, but also chat rooms, social media)
- Possesses experience with large scale workforce management and able to give educated counseling to CS managers on workforce planning
- Strong experience in setting up variable pay models
Preferred Qualifications
PREFERRED QUALIFICATIONS
- You have experience in an international environment
- Project management experience with remote stakeholders
Company – Support Srvc Amz S.A.R.L.A.U.
Job ID: A852725
