Sandvine Maroc: Recrutement de Resident Solutions Engineer à Rabat

Want to help build a Smarter Internet?The Opportunity

As a Resident Solutions Engineer you will be play a key role in the development, testing, and final system integration and customization of Sandvine solutions. You will be working closely with the customers’ operations and development teams. Provide solution/technology/product consulting, technical, and sales support for the account.

The Job

Work with Customer to develop new policies, customize deployed policies, create new measurements, add new use-cases
Working with Customer design team to perform integration and functionality testing of new products and solutions in customer Lab
Recommend configuration changes and assist with implementations
Complete or coordinate maintenance window activities
Proactive Policy audit and optimization initiatives
Work within customers change management and maintenance window guidelines
Sandvine product inventory management
Facilitate customer requirements leveraging Sandscript and other Scripting languages like Bash/Python
Maintain documentation for projects with Sandvine to keep the documentation up to date
Assist with communication, consultation, coordination, escalation, and leadership to address cases with Sandvine Customer Support
Act as the liaison and advocate between customer operations personnel and Sandvine customer support, including the Account Management team and engineering staff
Provide knowledge transfer to customer

What Skills You Bring

BS or MS (or equivalent) degree in Engineering or Computer Science
5+ year experience in networking and data communications industry with different operator networks and/or vendors for Wireline (Cable, DSL, FTTx etc) and Wireless (Satellite, WiFi, LTE, GPRS-3G, CDMA-3G, WiMAX, GSM, UMTS etc)
Good understanding of end-to-end network call flows, as well as relevant technologies & protocols (DHCP, RADIUS, DIAMETER, GTP/GTP-C, BGP, SOAP, REST, LDAP, etc)
Commanding knowledge of unix based operating systems such as Linux, FreeBSD etc
Exposure to and understanding of web application concepts like P2P, VoIP, WAP, MMS, RTSP, VPN
Excellent background in diameter application Gx/Gy and interface with charging and policy control
Excellent technical background with a strong understanding of networking (specifically IP related technologies)
Experience with or exposure to programming or scripting languages such as Java, C/C++, python, Perl etc
Excellent demonstrated customer interaction skills in a technical or professional services type role
Excellent oral and written communication and presentation skills
Excellent troubleshooting and investigation skills

Additional Assets

Hands-on experience with the installation, configuration, and/or operation of network equipment such as Cisco, Juniper or other network hardware manufacturers
Experience with web technologies (Javascript, HTML5, HTTP, etc.)
Knowledge of packet level debugging using Wireshark, tcpdump, tcpreplay or similar tools
Experience of data modelling, DB administration, SQL/Postgresql, ETL and/or BI in general
Understanding of billing and charging concepts and experience with Online Charging and Policy Enforcement (OCS, PCRF, PCEF)
Knowledge of industry models and best practices (eg. Scrum, ITIL etc)

The CompanyAt Sandvine, we’re really smart people doing a really hard, important job. We’re building a smarter Internet. Communication service providers use our products to deploy new subscriber services, engage with subscribers and gain insight into, optimize and secure network traffic. We’re a public company with over 300 customers in more than 100 different countries.Recognized as one of Canada’s Best Workplaces by Great Places to Work® Institute 10 times, our Team Members have the opportunity to innovate, take on new challenges, and make a difference in delivering products that have a real business impact to our global customers. Their ideas are heard and quickly translated into reality, helping to shape tomorrow’s smarter Internet.

What Can You Expect From Us