We are looking for a Customer Experience partner to join our high performing team in Morocco,
Casablanca.
Key Responsibilities:
• Build strong and lasting relationships with customers
• Take full responsibilities and end-to-end ownership of customer shipments and issues.
• Engage in constructive problem resolution and provide solutions.
• Act and communicate proactively and keep customers informed of any issues or changes in the booking.
• Address root causes and seek continuous improvements – constantly look for ways to improve work processes.
• Work independently and assist the team in realizing goals and standards – share knowledge and best practices.
• Hunt leads and follow up on opportunities for new customers, lost or inactive accounts as well as regular accounts. This includes conducting campaigns and sales promotions in the market place.
• Ensure all products and services are sold to the customer to maximize Safmarine’s share of wallet and our overall business profitability.
• To deliver a positive customer experience for all customers and to ensure a smooth execution of the end – to- end shipment lifecycle by working closely with the customer and internal teams
Who we are looking for:
• Fresh graduates up to 2 years of customer service experience
• Excellent interpersonal & communication skills
• Good in spoken & written English
• Proactive, self-starter who can work alone & within a close knit team
• Passionate with drive to continuously develop
• Drive for Results – Willing to work towards achieving goals & KPIs of self & entire team
• An excellent team player.
• Willing to be the committed business partner for our customers
• Analytical skills
