Objectives
- Work with and support client’s members in Francophone Africa market to ensure they complete their projects within agreed scope, timelines and to meet their requirements.
- Maintain a positive working relationship across a wide portfolio of clients, including members, prospects and third parties.
- Promote UnionPay Products and services in the Francophone Africa market.
- Work closely with the line manager and in contact with all UnionPay teams, for the retention and the growth of client’s portfolio through pro-active and cooperative initiatives.
Role & Responsibilities
- Maintain excellent client relationships and engage with key personnel across all levels of client organizations to encourage on time completions of projects.
- Support prospective clients in the application process for membership and assist and manage them through the lifecycle of their application to completion.
- Support all actions and relevant initiatives for the development of the business in Francophone Africa Market
- Support the Business Development Manager initiatives to delivering the team’s annual KPI’s.
- Work with other staff and across UnionPay teams to identify new clients for cards issuing and acquiring activities and selling the products and services to them.
- Prepare and maintain detailed project plans, status reports, and ensure delivery on commitments.
- Organize visits, meetings, calls with the clients to discuss operational requirements for the projects and follow up until the completion.
- Attend to members’ queries and issues, and provide timely and efficient solution.
- Provide clients’ feedback to the line manager and suggest actions.
- Maintain key contact lists within all key segments of each relationship, including officers, managers and executive management
- Manage and support clients’ initiatives.
- Network and promote UnionPay products and services to prospective clients.
- Prepare written weekly reports on individual work.
- Engage in staff meeting and training events.
Desired Skills and Experience
- Bachelor’s degree or above in Computer Science, Business Management or equivalent;
- 3-5 years’ experience in project management or client support role in Card Payment industry, Banking, Finance or Information services would be an added advantage;
- Good working knowledge of card payment including transaction processing, authorization, clearing, settlement and client connectivity would be an added advantage;
- The candidate should have a great work ethic, be able to work in a diverse environment.
- The candidate must possess strong organizational skills, be self-motivated, handle multiple projects at once, and have strong communications skills along with very strong written and presentation skills.
- The candidate must be a self-starter and be able to work with limited supervision to accomplish goals.
- The candidate must have a good command of written and spoken in English and French.
- The candidate should be resourceful and flexible in the job duties.
- Frequent Travel required.
